The Second Answer Is the One You Came For

A note to young leaders. A society that reveres its elderly will always outperform a society that adulates its youth. Ours has decided otherwise. We’ve never been better at keeping people alive. We’ve never been less interested in what they found out while they were. It’s worth remembering how strange this is. Our fixation with […]

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Find Something to Complain About

Late Macquarie dealmaker John Caldon had a simple strategy for closing nervous, near final negotiations: manufacture a small complaint so the other side has something to solve. Reflection is where deals go to die, so give people a problem instead of time to think. Concede late, and let them feel they won. […]

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Kelsey Pfendler: Resilience Is Always Messy

Kelsey Pfendler rowed solo from California to Hawaii and broke both the men’s and women’s records along the way. Her first week was full of hallucinations and lost water, proving her own point that resilience is always messy. Competence rarely feels like anything while you are living through it. […]

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The Phone Call Rafael Nadal Couldn’t Make

By 2016, Rafael Nadal was suffering anxiety attacks and would not get into a car without a bottle of water. What rescued his career was not more effort but asking for help, through a call he could not bring himself to make. Pride cannot tell the difference between the two. […]

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Rules Exist to Serve People, Not the Reverse

This note poses a simple hypothetical to explore a bigger leadership lesson: when rules and people collide, which one wins? A rain-soaked wedding in Milan becomes the perfect example of guarding the holy while missing the sacred. It’s a short reflection on remembering who the rules are actually for. […]

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Fred Smith’s C-Grade Idea Became FedEx

A note to young leaders. If you don’t like change, you’re going to hate extinction. That was one of Fred Smith’s favourite sayings – and for good reason. In 1965, as an economics student at Yale, Smith wrote a paper arguing that the existing air-freight system was broken. At the time, freight was largely a […]

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